PRIVACY POLICY 

 

Thank you for taking the time to read our privacy notice. SoyCera Studio respects your privacy and is committed to protecting your personal data.

 

Introduction

This Privacy Policy describes the information that SoyCera Studio (also referred to as, “we”, “us”, “our” in this Privacy Policy) collects through its website located at  www.soycerastudio.co.uk. Please read through the content of this Privacy Policy carefully to ensure that you understand it. If you do not understand the content of this Privacy Policy or do not accept or agree with it then you must stop using the website at www.soycerastudio.co.uk immediately.

 

  • What data do we collect? 

  • How do we collect your data? 

  • How will we use your data? 

  • How do we store your data? 

  • How do you communicate with site visitors? 

  • What are cookies?

  • How do you use cookies?

  • How do I manage cookies?

  • Your data protection rights 

  • Links to other websites 

  • Privacy Policy updates 

  • How to contact us

 

What data do we collect?

We collect personal identification information and non-personal information that you provide to us. Personal information is information that can be used to directly or indirectly identify an individual. The types of personal information collected include, but is not limited to, your name, email address, phone number or business contact details, correspondence address and billing information.

How do we collect data?

You directly provide us with most of the data that we collect through direct interactions. We collect and process data through:

 

Direct Interactions. By filling in forms or by corresponding with us, you directly provide us with most of the data we collect, including your identity, contact and financial data. This includes data you provide when you:

  • Create an account on our website

  • Purchase our products and/or use our services

  • Subscribe to our email list

  • Request information through our contact form

  • Provide us with feedback 

  • Enter a competition, promotion or survey

  • Share comments, images, or videos on our website or any of our social media pages

 

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.

 

Third parties or publicly available sources. We may receive personal data about you from the following third parties and public sources:

  • analytics providers such as Google who may be based outside the EU; and 

  • advertising or social media networks based in the EU and out of the EU.

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal based outside the EU.

 

How will we use your data?

  • To register you as a new customer

  • To process your order and to deliver products to you

  • Collect and manage payments

  • For feedback, reviews or surveys engagement

  • Raise awareness about recent business-related developments

  • Provide you with information or event details that we feel may be of relevance or interest to you.

  • Data analytics to improve our website, products/services, marketing, customer relationships and overall customer experience

How do we store your data?

Any personal information that we collect will be processed and stored securely. Our company is hosted on the Wix.com platform, they provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Your data is stored on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as if necessary to contact you to enforce our User Agreement,  and any agreement we may have with you. For these purposes, we may contact you via email, telephone, and postal mail.

If you have agreed to receive marketing, we may also contact you regarding promotions and updates. If you no longer wish to be contacted for marketing purposes, you have the right to opt-out at any time.

 

What are cookies?

Cookies are small pieces of data stored on a site visitor's browser. They are used to track the settings users have selected and actions they have taken on a site. We use cookies on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For more information about cookies, please refer to the Information Commissioner’s Office webpage: https://ico.org.uk/for-the-public/online/cookies/

 

How do you use cookies and other tracking tools?

  • To provide you with a great online experience.

  • To identify users who have registered on our site.

  • To monitor and analyse our website’s performance, operation and effectiveness

  • To ensure our platform is secure and safe to use. 

  • To effectively target our marketing and advertising campaigns by providing personalised advertisements.

 

How do I manage cookies?

You can prevent your browser from accepting cookies by changing your browser's settings. However, please note that by disabling cookies and other tracking technologies, some of our website features may not function as a result. If you wish to manage your cookies, the following links explain how to access cookie settings in various browsers:


To opt-out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

Your data protection rights

You have a right to access your information and to rectify any part which is incorrect. You may also request the erasure of personal information we hold or to restrict how your information is processed. If you wish to request a copy of the information we have collected or to make any changes then please contact us. It is important to us that the information we maintain, and use is accurate and up to date. If at any time your personal details change, please let us know so we can update our records.

If you make a request, we have one month to respond to you.

 

Links to other sites

Our website contains links to other sites. We are not responsible for the privacy practices of those web sites. If you have any concerns regarding the privacy of your information you should ensure you are aware of the Privacy Policies of those sites before disclosing any personal information.

 

Privacy policy updates

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

How to contact us

If you have any questions about our Privacy Policy, the data we hold or you would like to exercise your data protection rights, please do not hesitate to contact us.

 

Email: soycerastudio@gmail.com