1.1 We hope that you are satisfied with your new candle, but we understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply to all customers located in the U.K.
1.4 This policy shall apply to all orders submitted through our website.
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2.1 You are entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within 14 days following the date of dispatch of the product to you;
(b) the returned product is unused, in the same condition you received it in, and in the original packaging and in a condition enabling us to sell the product as new;
(c) the candle has not been previously lit at all;
(d) you comply with the procedure set out in this policy in relation to the return of the product.
3. Returns procedure
3.1 In order to request a refund, you must contact us via email at firstname.lastname@example.org to obtain a return address and return number, and then send the product to us with a covering note quoting that number.
3.2 Products returned under this policy must be sent by Royal Mail Signed For delivery to the delivery address disclosed via email.
3.3 You will be responsible for paying postage costs associated with returns under this policy.
4.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
4.2 We will not refund to you the original delivery charges relating to the returned product.
4.3 We will not refund to you any costs you incur in returning the product to us.
4.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
4.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
5. Improper returns
5.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment for the re-delivery amount within 14 days of issuing a request for payment, we may permanently keep the returned product in our sole discretion without any liability to you.
6. Our details
6.1 For any returns please contact us for further information by emailing us at .